Privacy Policy

This privacy policy applies to FEET (etc)’s website at www.feetetc.co.uk (the “Website”). We are committed to protecting and respecting your privacy. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”).

For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Wendy Wells at our address 34 Main Street, Breaston, Derbys DE72 3DX.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.  We are registered with the Information Commissioner’s Office (ICO) for this purpose.

Who are we?

We are FEET (etc), a Podiatry clinic.  We offer: Podiatry/Chiropody assessments and treatments, Biomechanical assessment, insole/orthotic manufacture and provision.

The Information we collect

We might collect personal data on this Website only if it is directly provided to us by you, the user, e.g. your e-mail address, name, mobile/landline telephone number, and therefore has been provided by you with your consent. Normally you will only provide such details if you wish to make an appointment with us via our website, to enquire about an appointment/treatment or to sign up for our free e-newsletter or other resources.

We also use analytical and statistical tools that monitor details of your visits to our website and the pages that you access and when, including, but not limited to, traffic data, location data, blogs and other communication data (but this data will not identify you personally).

How is your Information used?We may use your information to:

-Contact you regarding queries raised in the contact form that you have completed and provide our services to you;

-Carry out our obligations/commitments arising from any contracts entered into by you and us;

-To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;

-Seek your views or comments on the services we provide;

-If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you;

-Send you e-newsletters/communications, which you have requested and that may be of interest to you.

-We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.

-We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

-You have the right to opt out of our processing your personal data for marketing purposes by contacting us at feetetc@btconnect.com

Controlling the use of your data

If you have given us consent to use your data for a particular purpose and you change your mind, you have the right to vary or opt out of our processing your personal data for marketing purposes by contacting us at feetetc@btconnect.com , or you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

If you do not want us to use your data or want to vary the consent that you have provided you can change your marketing preferences at any time by writing to us at the address detailed in paragraph 2 or email us at feetetc@btconnect.com at any time.

How you can access and update your information

It is important that the information we hold about you is accurate. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this via email: info@feetetc.co.uk, write to us at: 34 Main Street, Breaston, Derbys, DE72 3DX  and request the information held about you.

Links to other websites

Our website may contain links to other websites run by other organisations. These websites should have their own privacy policies, which you should check, as this privacy policy applies only to our website.  We encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

16 or Under?

We are committed to protecting the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Your rights

The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you. You can write to us at the address detailed in paragraph 2, or by email to feetetc@btconnect.com. There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data.

You have the right to change the permissions that you have given us in relation to how we may use your date. You also have the right to request that we cease using your data and in certain circumstances you can ask for the data we hold about you to be erased from our records. You can contact us to discuss this by writing to us at the address detailed in paragraph 2, or by email to feetetc@btconnect.com

Review of this Policy

We may update these policies to reflect changes to the website and customer feedback. Please review these policies regularly to be informed of how we are protecting your personal data.

This Policy was last updated in February 2023.